conflict

10 Ways To Better Conflict – It’s Worth It (Part One)

With regards to my EOS practice, I inform potential clients that my role in the process is threefold as a teacher, facilitator, and coach. I believe I’m often initially hired to help teach the process and get teams and companies rolling; however, my clients tend to stick with me because of the facilitation and coaching components. In these next two blogs, I’ll share with you 10 ways that decrease the

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Love

Love In The Workplace: It’s Good Business

Recently, I participated in a leadership retreat in historic Philadelphia that was set up by the author of the book The Heart-Led Leader, Tommy Spaulding. Tommy brought in Steve Farber, who authored the book The Radical Leap, to act as our facilitator and presenter. One recurring theme of the retreat was the value of loving what you do, loving who you work with, and loving the impact you’re making in

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self talk

Head Trash: Three Tips For Controlling Your Internal Dialogue

For many years of my life, when asked a question I felt insecure about, I’d outwardly say one thing, but if I was honest with myself, I’d be feeling something a bit different. My external dialogue and my feelings didn’t always match up. An example is how I’d compare my level of successes with others. Outwardly, I’d say, “I don’t really care what others think.” In reality, this may have

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words will

Words Matter: Simple Changes, Big Impact

To quote the badass, lightsaber-wielding Master Yoda, “Do or do not; there is no try”. In my session room, I do all I can to banish these types of words. I believe when you use terms like “try,” “if,” and “wish,” you’re actually giving yourself permission to fail before you even start. Though it may not be the intention, it’s the result. Instead, as a team, reframe these statements to

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listen with intent

Three Tips For Becoming A Great Listener

Over the years, I’ve learned the value and power of being an intentional listener – it can literally change lives and businesses. Below, I’ll outline three pointers about the art of listening. Listen more, talk less Count to three when someone is finished speaking Parrot it back Listen more, talk less. This sounds silly, but this is one of the primary areas where we get in our own way. We

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lazy dog

Sometimes Great Managers Should Act Lazy

Oftentimes, the individuals involved have worked their way up the ladder and are now in a place where they need to focus their time on the bigger picture: leading their teams and coaching their managers. This pivot of attention involves more responsibility and awareness, doesn’t provide the immediate gratification of solving a problem, and requires a different skillset than previous positions. Frequently, when direct reports approach their manager with a

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Teams

How Teams Set “Rocks” Says A Lot

Lately, I’ve observed an extremely clear sign: one that indicates a transitional point for the leadership teams with which I work. The maturity, health, and cohesiveness (or lack thereof) of the whole team can be observed when it creates its new quarterly priorities, or as Dr. Stephen Covey calls them, “Rocks”. During these sessions, we review their previous quarter, victories, and failures, and take stock in what they achieved and

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customer

The Loyal and Lifelong Customer: Why Each One Counts

Scrambling on all fours, I climbed the final pitch to the summit. I twisted my body to reach the next handhold, causing my elbow to bump the new (and expensive) Sony camera out of my backpack’s side pocket. I watched as the camera fell down the steep cliff, bouncing and spinning off rocks until disappearing out of sight. I finished the pitch, dropped my pack, sat down, and used some

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insecureties

The Emperor’s New Clothes: How Speaking Your Truth Develops “Culture”

“Culture does not make people. People make culture.” – Chimamanda Ngozi Adichie Maybe it’s because I’m now in my 50s that I can finally start admitting some of my insecurities. I like being able to say that I’m the luckiest cat in the world. And I believe it! I get to live my life on my terms. I’m also helping people and contributing in a way that leaves a positive

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cheesemaker

What’s Your Passion? Lessons from a Roman Cheesemaker (Part Two)

We arrived at 7:30 am, as planned, and things were just getting started. We found Deborah and she walked us down the hill to the big barn where the cows were still in their stalls.. Alex greeted us as he put away the portable milking device. We then turned our heads to see the small calf in the corner stall. This barn was a steel building with concrete floors –

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